Building and maintaining simultaneous dynamic relationships in a virtual organization
Overview: Healthcare work, in particular, work in Intensive Care Units (ICUs), is inherently collaborative. Collaboration improves when people are actively aware of the activities around them. This sense of ‘awareness’ or ‘the understanding of the activities of others which provide a context for your own activity’ (Dourish & Belotti, 1992) is important to consider when implementing any form of health information technology (Pratt, Reddy, McDonald, Tarczy-Hornoch, & Gennari, 2004). Successful collaboration requires that individuals share information with each other; in particular, information about their own activities. Collaboration contributes to increasing awareness. This research studies these relationships in the context of virtual ICUs.
Funding: National Science Foundation
Pascale Carayon, PhD
Procter & Gamble Bascom Professor in Total Quality
Department of Industrial and Systems Engineering
Director, Center for Quality and Productivity Improvement
University of Wisconsin-Madison
Roger Brown, PhD
Professor, School of Nursing
Director, Research Design Methodology and Statistics Unit
University of Wisconsin-Madison
Peter Hoonakker, PhD
Research Scientist, Associate Director of Research
Center for Quality and Productivity Improvement
University of Wisconsin-Madison
Doug Wiegmann, PhD
Associate Professor
Industrial and Systems Engineering
University of Wisconsin-Madison
Kenneth Wood, DO
Chief Medical Officer
Geisinger Medical Center, Danville, PA
Graduate Student Team Members
Kerry McGuire, PhD
Adjaporn Khunlertkit, PhD
2018
Hoonakker, P.L.T. & Carayon, P. (2018). Work system barriers and strategies reported by tele-ICU nurses: a case study. Critical Care Nursing Clinics of North America, 30 (2), pp. 259-271. PMCID: PMC5942589
Hoonakker, P.L.T. & Carayon, P. (Submitted). Building and maintaining simultaneous dynamic relationships in a virtual organization: The case of the tele-intensive care unit. Submitted to Critical Care Nursing Clinics.
2017
Hoonakker, P.L.T., Pecanac, K.E., Brown, R.L. & Carayon, P. (2017). Virtual collaboration, satisfaction and trust between nurses in the tele-ICU and ICUs: Results of a multi-level analysis. Journal of Critical Care, 37: pp. 224-229. DOI: http://dx.doi.org/10.1016/j.jcrc.2016.10.018
2013
Hoonakker, P., Carayon, P., McGuire, K., Khunlertkit, A., Wiegmann, D., Alyousef, B. Xie, A. & Wood, K. (2013). Motivation and job satisfaction of Tele-ICU Nurses. Journal of Critical Care, 28 (3), 315.e13–315.e21. PMID: 23159143
Khunlertkit, A. & Carayon, P. (2013). Contributions of tele–intensive care unit (Tele-ICU) technology to quality of care and patient safety. Journal of Critical Care, 28 (3), 315.e1-315.e12. PMID: 23159139
2011
Hoonakker, P., Cartmill, R.S., Carayon, P., & Walker, J. (2011). Development and psychometric qualities of the SEIPS survey to evaluate CPOE/EHR implementation in ICUs. International Journal of Healthcare Information Systems and Informatics, 6 (1), 51-69. PMCID: PMC3070305
Hoonakker, P., Carayon, P., Gurses, A., Brown, R., Khunlertkit, A., McGuire, K., & Walker, J.M. (2011). Measuring workload of ICU nurses with a questionnaire survey: The NASA Task Load Index (TLX). IIE Transactions on Healthcare Systems Engineering, 1 (2), 131-143. PMCID: PMC3388621
McGuire, K. (2011). Interpersonal trust from the viewpoint of tele-ICU nurses. PhD Dissertation, (Order No. 3488759), University of Wisconsin – Madison.
Hoonakker, P. (2011). Human Factors in Telemedicine. In P. Carayon (Ed.). Handbook of Human Factors and Ergonomics in Patient Safety, (2 ed., pp. 293-304). CRC Press: Boca Raton, FL.
Carayon, P., Hoonakker, P., Wiegmann, D., Khunlertkit, A., McGuire, K., Brown, R., et al. (2011). Building and maintaining simultaneous dynamic relationships in a virtual organization: The case of tele-intensive care units. National Science Foundation, Arlington, VA.
Khunlertkit, A. (2011). The role of the tele-ICU technology in quality of care and patient safety of intensive care unit. PhD Dissertation, University of Wisconsin – Madison.
Hoonakker, P., Khunlertkit, A., McGuire, K., Wiegmann, D., & Carayon, P. (2011). A day in life of tele-Intensive Care Unit nurse. Proceedings of the Healthcare Ergonomics Systems and Patient Safety (HEPS), Oviedo, Spain.
Hoonakker, P., Carayon, P., Khunlertkit, A., McGuire, K., & Wiegmann, D. (2011). Case study research: An example from the tele-ICU. Paper presented at the ODAM Conference 2011, Grahamstown, South Africa.
Hoonakker, P., McGuire, K., & Carayon, P. (2011). Sociotechnical Issues of Tele-ICU Technology. In D.M. Haftor & A. Mirijamdotter (Eds.). Information and Communication Technologies, Society and Human Beings: Theory and Framework, (pp. 225-240). IGI Global: Hershey, PA.
2010
McGuire, K. (2010). Interpersonal trust from the viewpoint of tele-ICU nurses. Paper presented at the Annual National Research Services Award Trainees Conference, Boston, MA.
McGuire, K., Carayon, P., Hoonakker, P., Khunlertkit, A., & Wiegmann, D. (2010). Communication in the tele-ICU. Paper presented at the Systems Engineering Initiative for Patient Safety (SEIPS) Short Course, Madison, WI.
McGuire, K., Khunlertkit, A., Carayon, P., Hoonakker, P., & Wiegmann, D. (2010). Communication in the tele-ICU. Paper presented at the Human Factors and Ergonomics Society (HFES) 54th Conference, San Franscisco, CA.
Montague, E., McGuire, K., et al. (2010). Trust in sociotechnical systems. Paper presented at the Human Factors and Ergonomics Society (HFES) 54th Conference, San Francisco, CA.
McGuire, K., Carayon, P., Hoonakker, P., Wiegmann, D., & Khunlertkit, A. (2010). Interpersonal trust from the viewpoint of tele-ICU nurses. Paper presented at the Human Factors and Ergonomics Society (HFES) 54th Conference, San Franscisco, CA.
Hoonakker, P. & Carayon, P. (2010). The impact of health information technology on workload of ICU nurses. Poster presented at the ICOH WOPS Conference, Amsterdam, The Netherlands.
2009
McGuire, K. & Khunlertkit, A. (2009). The methodology of building and maintaining simultaneous dynamic relationships in a virtual organization: The case of virtual intensive care units. Poster presented at the Annual Population Health Sciences Poster Session, Madison, WI.
McGuire, K. & Khunlertkit, A. (2009). CQPI research overview: A virtual ICU study. Paper presented at the Industrial and Systems Engineering Graduate Colloquium, Madison, WI.
McGuire, K., Khunlertkit, A., Hoonakker, P., & Carayon, P. (2009). Methodology of “building and maintaining simultaneous dynamic relationships in virtual organizations”. Paper presented at the Center for Quality and Productivity Improvement Research Seminar, Madison, WI.