Description: The problems of performance evaluation, design, continuous improvement and applications will be investigated for primary care clinics with e-visits. First, analytical investigations will be carried out for systems at both clinic and office visit levels. Second, we will combine both studies to investigate workforce configuration, operation protocol, and analyze system bottlenecks. Finally, the results of theoretical studies will be applied on the clinic floor.
Funding Agency: National Science Foundation GOALI Program
Jingshan Li, PhD
Professor
Department of Industrial & Systems Engineering
University of Wisconsin-Madison
Philip Bain, MD
Internal Medicine
Dean Clinic-East
Madison, WI
Peter Hoonakker, PhD
Research Scientist, Associate Director of Research
Center for Quality and Productivity Improvement
University of Wisconsin-Madison
2017
Zhong, X., Hoonakker, P.L.T., Bain, P.A., Musa, A.J. & Li, Y. (2017). Impact of E-Visits on Patient Access to Primary Care. Paper published online in Health Care Management Science. PMID: 28523477
2016
Zhong, X., Li, J., & Bain, P., Musa, A., Hoonakker, P.L.T. (2016). Improving Accessibility in Primary Care through E-visits. Paper presented at the 2016 IIE Annual Conference, May 21-24, 2016, Anaheim, CA.