University of Wisconsin–Madison

Virtual Intensive Care Units

  • Building and maintaining simultaneous dynamic relationships in a virtual organization

    Overview: Healthcare work, in particular, work in Intensive Care Units (ICUs), is inherently collaborative. Collaboration improves when people are actively aware of the activities around them. This sense of ‘awareness’ or ‘the understanding of the activities of others which provide a context for your own activity’ (Dourish & Belotti, 1992) is important to consider when implementing any form of health information technology (Pratt, Reddy, McDonald, Tarczy-Hornoch, & Gennari, 2004). Successful collaboration requires that individuals share information with each other; in particular, information about their own activities. Collaboration contributes to increasing awareness. This research studies these relationships in the context of virtual ICUs.

    Funding: National Science Foundation

  • Pascale Carayon, PhD
    Procter & Gamble Bascom Professor in Total Quality
    Department of Industrial and Systems Engineering
    Director, Center for Quality and Productivity Improvement
    University of Wisconsin-Madison

    Roger Brown, PhD
    Professor, School of Nursing
    Director, Research Design Methodology and Statistics Unit
    University of Wisconsin-Madison

    Peter Hoonakker, PhD
    Research Scientist, Associate Director of Research
    Center for Quality and Productivity Improvement
    University of Wisconsin-Madison

    Doug Wiegmann, PhD
    Associate Professor
    Industrial and Systems Engineering
    University of Wisconsin-Madison

    Kenneth Wood, DO
    Chief Medical Officer
    Geisinger Medical Center, Danville, PA

    Graduate Student Team Members

    Kerry McGuire, PhD
    Adjaporn Khunlertkit, PhD

  • Hoonakker, P., Carayon, P., McGuire, K., Khunlertkit, A., Wiegmann, D., Alyousef, B. Xie, A. & Wood, K. (2013). Motivation and job satisfaction of Tele-ICU Nurses. Journal of Critical Care, 28 (3), 315.e13–315.e21. PMID: 23159143

    Khunlertkit, A. & Carayon, P. (2013). Contributions of tele–intensive care unit (Tele-ICU) technology to quality of care and patient safety. Journal of Critical Care, 28 (3), 315.e1-315.e12. PMID: 23159139

    Hoonakker, P., Cartmill, R.S., Carayon, P., & Walker, J. (2011). Development and psychometric qualities of the SEIPS survey to evaluate CPOE/EHR implementation in ICUs. International Journal of Healthcare Information Systems and Informatics, 6 (1), 51-69. PMCID: PMC3070305

    Hoonakker, P., Carayon, P., Gurses, A., Brown, R., Khunlertkit, A., McGuire, K., & Walker, J.M. (2011). Measuring workload of ICU nurses with a questionnaire survey: The NASA Task Load Index (TLX). IIE Transactions on Healthcare Systems Engineering, 1 (2), 131-143. PMCID: PMC3388621

    McGuire, K. (2011). Interpersonal trust from the viewpoint of tele-ICU nurses. PhD Dissertation, (Order No. 3488759), University of Wisconsin – Madison.

    Hoonakker, P. (2011). Human Factors in Telemedicine. In P. Carayon (Ed.). Handbook of Human Factors and Ergonomics in Patient Safety, (2 ed., pp. 293-304). CRC Press: Boca Raton, FL.

    Carayon, P., Hoonakker, P., Wiegmann, D., Khunlertkit, A., McGuire, K., Brown, R., et al. (2011). Building and maintaining simultaneous dynamic relationships in a virtual organization: The case of tele-intensive care units. National Science Foundation, Arlington, VA.

    Khunlertkit, A. (2011). The role of the tele-ICU technology in quality of care and patient safety of intensive care unit. PhD Dissertation, University of Wisconsin – Madison.

    Hoonakker, P., Khunlertkit, A., McGuire, K., Wiegmann, D., & Carayon, P. (2011). A day in life of tele-Intensive Care Unit nurse. Proceedings of the Healthcare Ergonomics Systems and Patient Safety (HEPS), Oviedo, Spain.

    Hoonakker, P., Carayon, P., Khunlertkit, A., McGuire, K., & Wiegmann, D. (2011). Case study research: An example from the tele-ICU. Paper presented at the ODAM Conference 2011, Grahamstown, South Africa.

    Hoonakker, P., McGuire, K., & Carayon, P. (2011). Sociotechnical Issues of Tele-ICU Technology. In D.M. Haftor & A. Mirijamdotter (Eds.). Information and Communication Technologies, Society and Human Beings: Theory and Framework, (pp. 225-240). IGI Global: Hershey, PA.

    McGuire, K. (2010). Interpersonal trust from the viewpoint of tele-ICU nurses. Paper presented at the Annual National Research Services Award Trainees Conference, Boston, MA.

    McGuire, K., Carayon, P., Hoonakker, P., Khunlertkit, A., & Wiegmann, D. (2010). Communication in the tele-ICU. Paper presented at the Systems Engineering Initiative for Patient Safety (SEIPS) Short Course, Madison, WI.

    McGuire, K., Khunlertkit, A., Carayon, P., Hoonakker, P., & Wiegmann, D. (2010). Communication in the tele-ICU. Paper presented at the Human Factors and Ergonomics Society (HFES) 54th Conference, San Franscisco, CA.

    Montague, E., McGuire, K., et al. (2010). Trust in sociotechnical systems. Paper presented at the Human Factors and Ergonomics Society (HFES) 54th Conference, San Francisco, CA.

    McGuire, K., Carayon, P., Hoonakker, P., Wiegmann, D., & Khunlertkit, A. (2010). Interpersonal trust from the viewpoint of tele-ICU nurses. Paper presented at the Human Factors and Ergonomics Society (HFES) 54th Conference, San Franscisco, CA.

    Hoonakker, P. & Carayon, P. (2010). The impact of health information technology on workload of ICU nurses. Poster presented at the ICOH WOPS Conference, Amsterdam, The Netherlands.

    McGuire, K. & Khunlertkit, A. (2009). The methodology of building and maintaining simultaneous dynamic relationships in a virtual organization: The case of virtual intensive care units. Poster presented at the Annual Population Health Sciences Poster Session, Madison, WI.

    McGuire, K. & Khunlertkit, A. (2009). CQPI research overview: A virtual ICU study. Paper presented at the Industrial and Systems Engineering Graduate Colloquium, Madison, WI.

    McGuire, K., Khunlertkit, A., Hoonakker, P., & Carayon, P. (2009). Methodology of “building and maintaining simultaneous dynamic relationships in virtual organizations”. Paper presented at the Center for Quality and Productivity Improvement Research Seminar, Madison, WI.

  • Tele – ICU Characteristics Survey
    Tele – ICU Observation & Interview Guide
    Tele – ICU Manager Interview Guide
    Tele – ICU Nurse Interview Guide
    Tele – ICU Questionnaire

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