University of Wisconsin–Madison

IMPROVING ACCESSIBILITY OF PRIMARY CARE DELIVERY THROUGH E-VISITS: THEORY AND APPLICATIONS

  • Description: The problems of performance evaluation, design, continuous improvement and applications will be investigated for primary care clinics with e-visits. First, analytical investigations will be carried out for systems at both clinic and office visit levels. Second, we will combine both studies to investigate workforce configuration, operation protocol, and analyze system bottlenecks. Finally, the results of theoretical studies will be applied on the clinic floor.

    Funding Agency: National Science Foundation GOALI Program

  • Jingshan Li, PhD
    Professor
    Department of Industrial & Systems Engineering
    University of Wisconsin-Madison

    Philip Bain, MD
    Internal Medicine
    Dean Clinic-East
    Madison, WI

    Peter Hoonakker, PhD
    Research Scientist, Associate Director of Research
    Center for Quality and Productivity Improvement
    University of Wisconsin-Madison

  • Zhong, X., Hoonakker, P.L.T., Bain, P.A., Musa, A.J. & Li, Y. (2017). Impact of E-Visits on Patient Access to Primary Care. Paper published online in Health Care Management Science. DOI: http://dx.doi.org/10.1007/s10729-017-9404-8

    Zhong, X., Li, J., & Bain, P., Musa, A., Hoonakker, P.L.T. (2016). Improving Accessibility in Primary Care through E-visits. Paper presented at the 2016 IIE Annual Conference, May 21-24, 2016, Anaheim, CA.

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